How does the woman feel about Anna being rude?

The woman feels confused about Anna being rude because her reaction likely indicates a lack of understanding or clarity regarding Anna's behavior. This confusion could stem from surprise at the rudeness, feelings of uncertainty about why Anna is acting that way, or difficulty in interpreting Anna's motivations. It reflects a state of bewilderment rather than an emotional response like anger or indifference. The woman's confusion suggests that she may have expected a different interaction or tone from Anna, which adds to her feelings of disorientation regarding the situation. This aligns closely with the context of uncertainty that often accompanies rude behavior, especially if the woman was not anticipating it.